{"id":20097,"date":"2017-02-23T09:08:07","date_gmt":"2017-02-23T08:08:07","guid":{"rendered":"http:\/\/cms.stage.munich-startup.gmbh\/?p=20097"},"modified":"2017-02-23T09:08:07","modified_gmt":"2017-02-23T08:08:07","slug":"aboalarm-web-de-einigung","status":"publish","type":"post","link":"https:\/\/cms.stage.munich-startup.gmbh\/en\/20097\/aboalarm-web-de-einigung\/","title":{"rendered":"Aboalarm und Web.de legen Streit bei"},"content":{"rendered":"<div class=\"entry-content\"><p><strong>Vers\u00f6hnliches Ende eines drohenden Rechtsstreits: <a href=\"\/en\/success\/ich-kuendige-aboalarm-weiss-wie\/\">Aboalarm <\/a>und Web.de haben ihre Differenzen um scheinbar abgelehnte K\u00fcndigungen von Aboalarm-Kunden bei Web.de beigelegt.<\/strong><\/p>\n<p>Vor gut zwei Wochen hatte das Verbraucherservice-Startup das Onlineportal Web.de abgemahnt (<strong><a href=\"\/en\/19146\/aboalarm-mahnt-web-de-ab\/\">Munich Startup berichtete<\/a><\/strong>). Der Vorwurf: Das Portal soll K\u00fcndigungen seines Clubs \u00fcber Aboalarm abgelehnt und daf\u00fcr &#8222;Sicherheitsgr\u00fcnde&#8220; vorgeschoben haben. Web.de dementierte und versicherte, K\u00fcndigungen dieser Art zu akzeptieren.\u00a0 Beide Seiten haben den Streit nun beigelegt und verk\u00fcnden: Ursache der Differenzen war ein Fehler in der Kundenkommunikation von Web.de.<\/p>\n<h3>Missverst\u00e4ndliche automatische Mails &#8211; Aboalarm dr\u00fcckt Auge zu<\/h3>\n<p>Den aktuellen Informationen zufolge hat Web.de K\u00fcndigungen \u00fcber den M\u00fcnchner Dienstleister offenbar durchgehend akzeptiert. Auf Nachfrage der Kunden zum Status ihrer K\u00fcndigung wurden jedoch missverst\u00e4ndliche automatische Mails verschickt. \u2028Zwischen 1.8.2016 und 8.2.2017 soll das falsche Antwortschreiben 168 Mal von Web.de versendet worden sein.<\/p>\n<p>Als Reaktion auf die Abmahnung\u00a0 habe Web.de die betroffenen F\u00e4lle analysiert und den Fehler entdeckt. Web.de bedauert das Missverst\u00e4ndnis und will eine zuk\u00fcnftige Wiederholung vermeiden. Das M\u00fcnchner Startup verzichtet im Gegenzug auf rechtliche Schritte.<\/p>\n<p><a href=\"\/en\/19146\/aboalarm-mahnt-web-de-ab\/\"><em>Die Vorgeschichte k\u00f6nnt Ihr hier nachlesen.<\/em><\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Vers\u00f6hnliches Ende eines drohenden Rechtsstreits: Aboalarm und Web.de haben ihre Differenzen um scheinbar abgelehnte K\u00fcndigungen von Aboalarm-Kunden bei Web.de beigelegt. Vor gut zwei Wochen hatte das Verbraucherservice-Startup das Onlineportal Web.de abgemahnt (Munich Startup berichtete). Der Vorwurf: Das Portal soll K\u00fcndigungen seines Clubs \u00fcber Aboalarm abgelehnt und daf\u00fcr &#8222;Sicherheitsgr\u00fcnde&#8220; vorgeschoben haben. &hellip;<\/p>","protected":false},"author":26,"featured_media":794,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5129,1],"tags":[2179,95,2275],"class_list":["post-20097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-deals","category-news","tag-abmahnung","tag-aboalarm","tag-web-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Aboalarm und Web.de legen Streit bei - Munich Startup<\/title>\n<meta name=\"description\" content=\"Vers\u00f6hnliches Ende eines drohenden Rechtsstreits: Aboalarm und Web.de haben ihre Differenzen um angeblich abgelehnte K\u00fcndigungen offenbar beigelegt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cms.stage.munich-startup.gmbh\/en\/20097\/aboalarm-web-de-einigung\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aboalarm und Web.de legen Streit bei - 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